At Williams DocuPrep, we take pride in what we do and stand strongly behind our work. If a job is unacceptable due to defects in workmanship, we will reprint and ship out the job to you at no cost, or issue a future credit. No cash refunds are offered. Please note that the original run must be returned to us (at your cost) and inspected prior to reprinting. This guarantee does not cover customer errors such as low resolution images, poor photography, spelling mistakes, incorrect copy and missed Turnarounds due to equipment malfunction or emergencies. Furthermore, we print to industry accepted "pleasing color" standards. We will make every effort to produce a reasonable representation of your job based on your supplied materials. However, note that Williams DocuPrep does not guarantee color matching so defects due to color matching cannot be honored. If a color proof is requested for critical jobs, we guarantee the color proof to match the final printed piece within recognized industry standards (85% close to the proof).
We feel confident that you too will be in our list of happy customers. If you are not happy with any job please use the contact form to let us know.